Frequently Asked Questions

What does "refurbished" mean?
Refurbished IT equipment is previously used equipment that has been restored to a like-new working condition. The equipment is completely wiped of any data, health checked, cleaned and then cosmetically graded depending on the wear and tear.

Does "refurbished" mean that the units were faulty/broken?
No. The equipment has usually been lifted from a desk so has been in working condition up until it has been refurbished.

Where do the products come from?
Our equipment originates from either ex-corporate or ex-government, sourced from global corporations and government departments throughout the UK and Ireland. Some of our items are sourced from the manufacturer or retail partners.

What is the refurbishment process?
The ‘Redundant’ IT equipment is collected and brought into our warehouse. All items are barcoded, scanned and processed into our bespoke tracking system. An audit is completed to determine if the equipment is suitable for remarketing.

All data bearing equipment is data-wiped to the highest Government standard using Blancco Data Cleaner guaranteeing 100% permanent erasure of data. By utilising Blancco software, we ensure all of the data from the IT Assets is securely and completely destroyed prior to remarketing or recycling. Data erased by Blancco is permanent; it cannot be recovered. Blancco wipes each drive 3 times before passing it as 100% successfully erased. This in turn allows the IT Asset to be safely remarketed without any risk of remaining customer residual data, protecting against fraud and loss of sensitive company data.

Repairs (if required) are carried out on the equipment. A new and legal Microsoft Refurbisher operating license is installed. The equipment is cleaned, packed, graded and shelved in our warehouse until sold.

What way does the Grading work?
We offer New, Grade A or Grade B products. You can view our grading guide here

Why buy refurbished IT equipment?
There are many reasons for buying refurbished IT equipment ranging from a single end user looking cost savings to a company wanting to maintain compatibility across a company. Click here to read our ‘Top 5 things to know when buying Refurbished IT’.

Why buy from RefreshedByUs.com
There are many reasons to purchase from RBU including our one year free hardware warranty (which can be extended to 3 years), the fact that we are one of just a handful of companies that use Genuine Microsoft Refurbisher Licenses and that we use environmental and sustainability best practices and compliance methods.

What comes installed?
All of our desktops and laptops have Windows 10 Home pre-installed as standard. Microsoft Office can be added as an upgrade option.

What warranty is included?
As standard all our products come with a one year complimentary hardware warranty. This can be extended to 3 years for a small additional cost.

How quickly will it arrive?
Deliveries to the UK & Ireland are free of charge. UK orders will be delivered within 48 hours of dispatch. Ireland orders will be delivered within 24 hours of shipment.

Orders received by 10am (Mon-Fri) will be dispatched the same day. If upgrades to hardware or software are requested, please allow an additional 24 hours. Orders placed over the weekend will be processed on the Monday. Please allow additional time over bank holidays.

How is my order shipped?
Our deliveries are completed by DPD. A tracking number will be issued and the item(s) can be tracked on the DPD website. For further information view our Shipping and Returns page here.

What if I want to return my items?
If you are not completely satisfied with your item, you may return it to us within 14 days of receipt of the goods for an exchange or a refund. For further information on how to return your order click here