Terms and Conditions

 

Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur RefreshedByUs.com cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

 

Shipping

Orders received by 10am will be dispatched that day. Please note: If upgrades to hardware or software are requested, please allow an additional 24 hours for dispatch.

UK and Ireland - Free

Deliveries to UK & Ireland* are free of charge. Deliveries to UK & Ireland will be delivered within 2 working days of dispatch.
* Exclusions: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands. Please email sales@refreshedbyus.com for a carriage quotation for these territories.

Europe

Deliveries to European countries** are charged at the rates below (this will be converted to Euro at checkout). Deliveries to European countries will usually take 5-7 working days from the date of dispatch. We deliver to the following mainland European countries: Austria, Belgium, Czech Rep, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Luxembourg, Netherlands, Poland, Spain, Sweden.
** Exclusions: Off shore islands. Please email sales@refreshedbyus.com for a carriage quotation to these territories.

Value of Cart (GBP) Delivery Cost
£0 - £249 £25
£250 - £499 £35
£500 - £999 £60
£1,000 - £1,999 £110
£2000 - £4,999 £245
Over £5,000 £375

 

Courier

Deliveries to Ireland (North & South) and mainland Europe are completed by DPD. A tracking number will be issued and the item can be tracked at www.dpd.ie.
Deliveries to the UK are completed by IFS Services/Fedex. A tracking number will be issued and the item can be tracked at www.ifseservices.co.uk/CourierUK/tracking.php.

All deliveries will require your signature, if there is no-one available at the delivery address, a re-delivery will be attempted. In the event that this is not successful and the goods are returned to us by the courier. An additional fee would be levied to arrange a further delivery.

All shipping back to RefreshedByUs.com is paid for by the customer. We are unable to refund you postal fees.

 

Returns

If when you receive your product(s), you are not completely satisfied you may return the items to us within seven days of receipt of the goods for an exchange or refund. In order to do this, please email sales@refreshedbyus.com to receive a Returns Authorisation (RA). Returns are to be delivered to:

RefreshedByUs.com
Unit 3 Mallusk View
Newtownabbey BT36 4FR
Northern Ireland

Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer. All warranty labels must be intact on return of the product. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. RefreshedByUs.com will not be held responsible for items lost or damaged in transit.

 

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products as ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact RefreshedByUs.com immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card.

 

Export restrictions

At present RefreshedByUs.com only sends goods within the UK, Ireland and selected European countries. If, however, you have a special request please contact us your requirements.

 

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. RefreshedByUs.com uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

  • To send you newsletters and details of offers and promotions in which we believe you will be interested.
  • To improve the content design and layout of the website. 
  • To understand the interest and buying behavior of our registered users
  • To perform other such general marketing and promotional focused on our products and activities.

RefreshedByUs.com complies with PCI regulations, governing the storing and handling of credit card and customer sensitive materials.

  • All data captured via the website is encrypted with SSL encryption to pass it to our payment processors.
  • All credit card information is not stored at RefreshedByUs premises.  Our staff do not have access to your credit card information.
  • Our payment processors are themselves PCI compliant.

 

Conditions Of Use

RefreshedByUs.com and its affiliates provide their services to you subject to the following conditions. If you visit our shop at RefreshedByUs.com you accept these conditions. Please read them carefully, RefreshedByUs.com controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.

 

Copyrights

All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by RefreshedByUs.com and are protected by international copyright laws.

 

License and Site Access

RefreshedByUs.com grants you a limited license to access and make personal use of this site. This license does not include any resales of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of RefreshedByUs.com.

 

Product Descriptions

RefreshedByUs.com and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on RefreshedByUs.com that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologise for any inconvenience this may cause you.

 

Prices

Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed and include VAT and delivery within UK and Ireland.

RefreshedByUs.com may provide discount codes or run promotions on this site. These promotions may not be used in conjunction with any other offers unless stated otherwise.