Shipping and Returns

Orders received by 10am will be dispatched the same day. If upgrades to hardware or software are requested, please allow an additional 24 hours.

 

UK and Ireland

Deliveries to UK & Ireland* are free of charge and will be delivered within two working days of dispatch.

* Exclusions: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands.
Please email sales@refreshedbyus.com for a carriage quotation for these territories.

Europe

Deliveries to European countries** are charged at the rates below (this will be converted to Euro at checkout). Deliveries to European countries will usually take 5-7 working days from the date of dispatch. We deliver to the following mainland European countries: Austria, Belgium, Czech Rep, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Luxembourg, Netherlands, Poland, Spain, Sweden.

** Exclusions: Off-shore islands. Please email sales@refreshedbyus.com for a carriage quotation to these territories.

Value of Cart (GBP) Delivery Cost
£0 - £249 £25
£250 - £499 £35
£500 - £999 £60
£1,000 - £1,999 £110
£2000 - £4,999 £245
Over £5,000 £375

 

Courier

Deliveries to Ireland (North & South), UK and mainland Europe are completed by DPD. A tracking number will be issued and the item can be tracked at www.dpd.ie (North & South Ireland) or www.dpd.co.uk (UK & Europe).

All deliveries will require your signature. If there's no-one available at the delivery address, a re-delivery will be attempted. In the event that this is not successful, the goods are returned to us by the courier. An additional fee would be levied to arrange a further delivery.

 

Returns

If you are not completely satisfied with your item, you may return it to us within 14 days of receipt of the goods for an exchange or a refund.

In order to return your item:

  1. Please email sales@refreshedbyus.com to receive a Returns Authorisation (RA).
  2. Ensure your item is in its original packaging with any warranty labels and other relevant documents enclosed.
  3. Write the Returns Authorisation (RA) Number on the outside of the package.
  4. Return* your item to:
    • RefreshedByUs.com
    • Unit 3 Mallusk View 
    • Newtownabbey
    • BT36 4FR 
    • Northern Ireland

* We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery.

Returns will take approximately one to two working days to process once the goods have arrived.